Delivery, Returns & Exchanges
Delivery
NZ delivery is free for orders over $250 or just $15 for everything else.
Orders are dispatched once a day Monday to Friday from our New Plymouth shop, normally at 4pm. If your order is received after 3pm it will be sent out the next business day.
Delivery times are generally 2-3 business days for North Island and 3-5 business days for South Island. For rural addresses please allow an extra couple of days.
Returns
Purchases (excluding final sale - in the sale collection) can be returned within 14 days for a refund or exchange for an alternative size or style. Items must be in unworn condition and in original undamaged packaging. When trying your purchase on, please do so inside to avoid wear.
Refunds are made to the card or Afterpay account used for purchase. We aim to process refunds as quickly as possible, however bank and Afterpay processing times mean that refunds can take 2-3 days to appear in your account.
Refunds are processed for the purchase price and do not cover postage costs.
You can find return instructions below.
Exchanges
For an exchange, you can purchase your preferred item through our website and we can send it ASAP. Then we will refund your original purchase once we receive it. If you used a discount code on your original order please email us at shop@fitzroyvillageshoes.co.nz and we will refund the discount price difference for your latest order.
Return Instructions
Purchases (excluding final sale - in the sale collection) can be returned within 14 days for a refund or exchange for an alternative size or style.
Items must be in unworn condition and in original undamaged packaging.
Fill in the RETURN FORM on the packing slip included with your order. You can bring your return to our New Plymouth store, or if you need to send it please continue with the following steps.
1. Notify us you are returning your item by emailing: shop@fitzroyvillageshoes.co.nz
2. Wrap up your purchase with the completed return form. Please do not write on or apply tape to the shoe box.
3. Send it back to us at:
Fitzroy Village Shoes
568 Devon Street East,
Fitzroy,
New Plymouth 4312
Taranaki
You can send it any way you like, however we've found the following options to be the cheapest:
- TradeMe Book A Courier – Book a courier pick up via TradeMe here. You will require a TradeMe account.
- NZ Post – Send your return from an NZ Post outlet. You can find your nearest outlet here.
4. We will send you an email to confirm when we have received your return.
- We aim to process refunds as quickly as possible after receiving your return, however bank and Afterpay processing times mean that refunds can take 2-3 days to appear in your account.
Refunds are processed for the product purchase price only.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.
Contact: For any questions you can email us at shop@fitzroyvillageshoes.co.nz
Alternatively you can call us on: 06 7584863 during business hours.